Our number one priority remains to protect our customers and employees while continuing to provide electric, water and sewer services to the community.
In March, West Memphis Utilities implemented its COVID Pandemic Relief Plan. To better serve our customers, the plan included the suspension of disconnections for all customers including suspending all late fees through the month of May. During this time, while services were not disconnected, bills continued to accrue and we encouraged customers to make payments if possible.
As our community begins to reopen, the West Memphis Utilities must now resume our normal policies, as many utilities across the country have done. Customer disconnects will resume Tuesday, June 23 on past due accounts. To avoid any service interruptions please pay your past due balance by Tuesday, June 23.
We offer several payment options: By Mail, After hours drop off (604 East Cooper, West Memphis) and Online Bill Pay: https://billpay.citywm.com/billpay.php
𝙉𝙤𝙩𝙚: If your services are currently or get disconnected due to non-payment, do not use the online payment service. Please come to the office at 604 East Cooper, West Memphis, AR to provide payment.
Some alternatives to consider:
• Pay your bill online at https://www.westmemphisar.gov/150/Utilities
• Pay your bill at our after-hours payment drop box at: 604 E. Cooper Ave., West Memphis
• Request/Start/Stop Services Link: http://www.westmemphisutilities.com/…/Start-and-Stop-Utilit…
• Call us at 870-735-3355 or contact us for other business needs visit: https://www.westmemphisar.gov/Directory.aspx?DID=29